Rachel, Team Leader of BreastScreen Queensland's client registry

Rachel, Team Leader

I have been in this role since April, 2003. The job came up and I just jumped at it. I love what I do and the team I work with. We're a small team of four.

We manage the database for all the BreastScreen Queensland clients. It's a big responsibility and a high level of quality assurance and accuracy is required. There are lots of business rules about changing and updating information and the rules and processes have to be understood by every member of the team. We are very protective of the information we hold because it's a privilege to be entrusted. You can't take that lightly. I always think of it in terms of how I would like or expect information to be held or managed about myself.

We also coordinate all the letters that go out as well as any of the calls that come in when a woman calls BreastScreen on the 13 20 50 number. Yes, it can be upsetting when you have a lady on the phone and hear about her battle with breast cancer. I love the ones where a woman is a survivor and you hear that they are now doing well. So, aside from having other business skills, it's a job requiring empathy.

The big thing that stands out to me about working for BreastScreen Queensland is that everyone is highly passionate about looking after the women who go there. It always comes down to the client.

Last reviewed 13 June 2018 Last updated 15 June 2018

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BreastScreen Queensland reopens

Following a temporary suspension of routine breast screening across the State, some BreastScreen Queensland services are starting to screen again.

The recommencement of breast screening varies across the State. If you had an appointment cancelled, your local service will contact you to schedule a new appointment.

BreastScreen Queensland is an important early detection service for women, which reduces illness and death from breast cancer. To find out if breast screening is available in your area and to make, change or cancel an appointment, please call your local BreastScreen Queensland service on 13 20 50.

Please note that online bookings are currently unavailable. During this time, you can still access your online account to view mail from BreastScreen Queensland, including reminders, forms and your results and update your personal details if needed.

We understand that some women may have concerns about attending screening at this time. If this is you, please talk to your doctor who knows you best, about whether breast screening at this time is right for you based on your individual circumstances.

The wellbeing of women and our staff is always our top priority and BreastScreen Queensland services are implementing a range of strategies to minimise and address risks from COVID-19 for women who attend for breast screening and our staff. As such, we ask that you reschedule your appointment if you are feeling unwell or you are required to self-quarantine or self-isolate due to COVID-19.

All women are encouraged to remain aware of the normal look and feel of their breasts. If you notice any changes please see your doctor immediately, do not wait until your next breast screen. Breast changes to look out for include:

If you have any questions or concerns, please call your local BreastScreen Queensland service on 13 20 50.

We will continue to keep you updated here on our website about the availability of breast screening services during this time.

For more information about COVID-19 or visit www.health.qld.gov.au/coronavirus

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